Weekly community news for Durham civic, business, university and neighborhood leaders from the Durham Convention & Visitors Bureau.


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http://dcvb-nc.com/comm/enews/Headers_Footers/item-of-week_button.gifJuly 21, 2008

 

IN THIS ISSUE:

 

DurhamCulture.com · Downtown Image
NEXTGEN · Roles of a DMO

Foodie Update · Taxpayer Equity

 

REGULAR FEATURES: Knowbulls · Community Event Calendar · Feedback · Factoid

 


Partnership Launches DurhamCulture.com

DCVB, working in partnership with the City and County's Cultural Master Plan Steering Committee over the last 8 months, has greatly expanded and deepened online inventories of local cultural organizations, facilities and programming. While DCVB already had the process, database and delivery tools in place, the partnership worked to proactively broaden the information to be equally useful for the cultural community as it is for residents and visitors.

http://dcvb-nc.com/comm/enews/Vol7Issue22/durhamculture-com.jpgThe new portal is www.durhamculture.com. Durham's cultural inventory, which includes facilities, programs, organizations and educational opportunities, now numbers more than 365 records with up to 135 fields of data collected for each.

Equally funded by DCVB and the City and County Cultural Master Plan, the new portal both broadens and deepens DCVB's existing databases, and sets the stage for future improvements.

Artists and performers will use the database to clear dates and secure facilities. Facilities will use it to clear dates and promote capacity. Educators will use it to explore the many different indigenous features, cultural experiences, performers and agencies in Durham. DCVB will continue to populate and update the database as part of its ongoing inventory or more than 3,000 visitor related organizations, as well as www.durhameventcalendar.com, www.durhamartscalendar.com, and many other sites it gatekeeps.


Image Shift for Downtown Over 10 Years

 

Partnering with a DCVB survey conducted in May/June by Raleigh-based Catevo, Downtown Durham, Inc. (DDI), a private advocacy group for downtown redevelopment, asked a question to update how the image of Downtown Durham has changed among residents of three counties including Durham. This is the first time since 1999 and 2000 that the perceived image of Downtown has been benchmarked. http://dcvb-nc.com/comm/enews/Vol7Issue22/downtown.jpg

 

Take aways include:

 

·         Positives in Durham about Downtown are up 36.4% to 78% of those polled, negatives are down 61%.

 

·         Wake County positives about Downtown Durham are up only 3% to 44% of those polled, but negatives are down 74% as they move to undecided, up 67%.

 

·         Orange County positives about Downtown Durham are actually down 1% to 47.5%, but negatives are down 66% as they moved to undecided, up 79%.

 

·         The ratio of "very" positive to "very" negative is telling, 7.4 to 1 in Durham, 13 to 1 in Wake, and 6 to 1 in Orange. "Very negatives" in Durham and Orange about Downtown Durham have actually increased since 1999.

 

Cross tabulation with other questions benchmarking personal experience and word of mouth shows the most predictive factor is the experience people expect in Durham "from what people say." If word of mouth was positive, they had a positive experience, if it was negative, they had a negative experience.

 

Click here to view the poll results regarding Downtown Durham's image from 1999-2008.


Durham Prepares for "High Mobility" NEXTGEN Travelers

Already, 14% of the approximately 229 million cell phones currently in use in the United States are Internet enabled. There is no question mobility will soon "rule" as the preferred method of communication, decision making and http://dcvb-nc.com/comm/enews/Vol7Issue22/logos.giftransactions involving travel. But the internet enabled cell isn’t just a convenience. Fully 16% of households no longer have a landline compared to 6% four years ago, and among 25-29 year olds, fully 35% now have only a cell phone.

Durham's #1 rated official website for visitors, residents and newcomers, www.durham-nc.com, will begin downloading custom versions for different cell phones in August.

The "NEXTGEN TravelerTM" survey co-authored by YPartnership and PhoCusWright provides some insights on active "next generation" travelers who are also "users of technology:"

·          68% like traveling to new places and experiencing new things

·         Over half (56%) have taken a virtual tour of a hotel or resort online

·         75% would travel more if they had more money (62% would do so if they had more time

·         Almost 4 in 10 (38%) have built trip itineraries online

·         Two-thirds (65%) take pictures with their cell phones, 29% play video games and 22% follow news/sports/stocks

·         One-third (33%) have written and posted a travel review online

·         56% regularly visit myspace.com (34% visit youtube.com)

·         25% expect to make reservations via cell Internet in the next two years

·         One-third (33%) access the Internet via their cell phone

 

Fully one-quarter of NEXTGEN travelers will in the next two years make destination decisions, airline, hotel or car rental reservations and search for things to see and do upon arrival using their Internet-enabled cell phone (other than through voice communications), two and half times the number that do now. So buckle up!

For a deeper understanding of the remarkable impact of mobility marketing on the next generation of travelers, please visit the "Publications" section of
www.ypartnership.com or "Special Reports" section of www.phocuswright.com.

 

Source: YPartnership Marketing Intelligence


4 Things to Expect of a Destination Marketing Organization

Destination marketing organizations like DCVB have been around more than 100 years, but they continue to rapidly evolve. DCVB's advantage as Durham's marketing agency is: (1) it is fully accredited to the best practices in community marketing, and (2) because Durham got a late start compared to other communities, it has leapfrogged in its evolution to roles defined by experts studying what DMO's must be today and for the future.

 

Role #1 | Telling a community's story, promoting and defending its brand to compel interest and consideration as a place to visit or live.

 

Role #2 | Providing context to enable travel suppliers like hotels, airlines and rental cars to harvest the interest generated.

 

Role #3 | Generating post arrival circulation to events and activities to optimize visitor commerce and local tax revenue.

 

Role #4 | Providing intelligence on strengths, weaknesses and opportunities to inform public and private development decisions.

 


Durham's Culinary Options Expand to Foodies' Delight

Recent openings of several new area restaurants signal Durham's growing place-based culinary tourism, which is great news for local and visiting foodies.

 

http://dcvb-nc.com/comm/enews/Vol7Issue22/rockwood.jpgWednesday night marked the opening of Rockwood Filling Station, Scott Howell's new restaurant serving Neapolitan-style pizzas and other foods, located between Nana's and The Original Q-Shack.

 

Premiere chefs will collaborate in the kitchen of the Fairview Dining Room at the Washington Duke Inn & Golf Club during upcoming wine dinners on July 17, August 12 and September 23.

 

After eight years, Durham Catering Co. has become well-cemented in the local culinary firmament and has expanded tremendously, now with four full-time chefs - more than any other caterer in Durham - and they've moved into a larger location at 3438 Hillsborough Rd.

 

Serving slow-cooked BBQ since 1941 across the country, Dickey's Barbecue Pit has opened its first Durham location in New Hope Commons shopping center on Durham-Chapel Hill Blvd. Eat in, take out and catering available.

 

The Picnic Basket has opened its fifth Durham location at 2501 University Drive beside of Thai Cafe and Wine Authorities (former Sips). Named the largest volume Caterer in the Triangle area http://dcvb-nc.com/comm/enews/Vol7Issue22/chocolates.jpgfor the last four years by The Triangle Business Journal, they serve fresh sandwiches and wraps, hot soups and homemade side dishes.

 

The Durham's Farmers Market has a new vendor that will tempt everyone's sweet tooth. Dolly Mama handmade chocolates are crafted using local, hormone-free cream and pure, fresh ingredients. Each chocolate is unique and hand-crafted. They also offer fresh, delicious dog biscuits.

 

Chicken, Salisbury steak, hog jowls, liver & onions, "Grand Ma's Special Banana Pudding" and other specialties can now be found at C's Soul Food at 826 Fayetteville St.

 

These new places add to Durham's growing diverse culinary landscape with over 400 restaurants, including 35 "Celebrated Cuisine" restaurants that have received regional or national reviews.

 




Why the PFT is Fair

Thanks to hard work by the Durham Delegation, Durham voters will be given an opportunity to approve a 1% levy on prepared food, just like Raleigh, Charlotte, Fayetteville, the Outer Banks and even the Town of Hillsborough have done for years now.

 

The uses below took many years to shape and they all pertain to quality of life, curb appeal and property values, unique sense of place, and continued viability as a visitor destination. DCVB as Durham's tourism development authority and representing all facets of the destination including culinary arts, is fully in favor of this levy, and foodservice interests have been involved in the conversations over many years to shape something favorable.

 

But Durham's use of the proposed tax will also be much more equitable to taxpayers, e.g.:

 

·         40% will be paid by visitors and non-resident commuters. Half of the jobs in Durham are held by commuters and they will now help shoulder the costs of providing a vibrant community in which to work.

 

·         The 1% on prepared food means the costs of a viable destination would be self funded by all Durham visitors and several hundred businesses, not just the 20% that stay overnight in 60+ businesses.  Foodservice is the single largest beneficiary of tourism to Durham, by far.

 

·         It is more equitable to all Durham taxpayers to have the costs of cultural, civic and recreational projects shouldered by a small consumption tax that includes nearly all residents, visitors and commuters than it is to continue to place it solely on property taxpayers. Hospitality savvy economists have advised us our approach is better tax policy for all concerned, including the business collecting the tax.

 

The special levy is intended to improve Durham's quality of life and viability as a visitor destination and will be used for:

 

Beautification, Cleanup & Appearance (5%)

·      Create better curb appeal, increase property values

·      Way finding signs to make it easier to get around, find dining districts

·      Make all of Durham as attractive as the RTP part of Durham

·      Litter pickup, especially around quick service clusters

Workforce Development (5%)

·      Improve Customer Service

·      Improve Durham Careers in Hospitality programs in Durham Public Schools

·      Encourage training labs at NCCU and Durham Tech

·      Promote the culinary arts as a career

DCVB Community Marketing (10%)

·      Draw visitors, promote dining to grow revenues

·      Encourage visitors to circulate more after arrival

·      Address Durham image issues

·      Promote the Durham brand and identity

Civic, Cultural & Recreational Projects (80%)

·      Fund construction and upkeep of museums, theaters, sports facilities, parks, greenways

·      Sustain Durham's cultural landscape

·      Protect and foster place based assets, "built," "natural" and "heritage"


REGULAR FEATURES:

 

Knowbulls

Recent Changes, Promotions, and Awards

 

Image Watch

Recent Great Things Happening in Durham

 

Durham Community Event Calendar

Searchable Durham Event Calendar & Upcoming Events

 

Feedback

Comments from Residents, Civic and Business Leaders, and Visitors

 

Factoid
First Page Web Listings


 

Durham News Service is a service of the Durham Convention & Visitors Bureau, an internationally accredited local tourism development authority and the official destination marketing organization for Durham, North Carolina, including Research Triangle Park.

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